With reference to the guidelines dated 1st October, 2020 by Indian Banks’ Association on the
resolution framework for COVID 19 related stress, Trident Microfin Pvt Ltd has effective
system in place to address any grievances raised, out of the application for restructuring / exgratia
related and with respect to their loans with company, by the borrowers under the
Resolution Framework guidelines issued by the Reserve Bank of India on Resolution
Framework for COVID-19-related stress on August 6, 2020 and September 7, 2020.